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Firstsource Solutions

Engaged employer

Good Work Environment - Anonymous employee Firstsource Solutions Employee Review

3.0
26 Aug 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People are very helpful and supportive.

Cons

The customer service associate position only focuses on meeting targets without increasing the incentives

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Firstsource Solutions Response
1y
Thank you for your feedback and for highlighting the supportive nature of our team. We are pleased to hear that you have found your colleagues to be helpful and supportive. While our primary goal is to ensure that targets are met to maintain high levels of customer satisfaction, we are continuously evaluating our incentive programs to ensure they are motivating and rewarding our employees effectively. We offer multiple training programs to support career growth and are committed to helping employees advance their skills and opportunities within the organization.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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