3.0
30 Sept 2024
Former employee, less than 1 year
Olathe, KS
Recommend
CEO approval
Business outlook
Pros
Stable job if you complete your responsibilities decently well. Intentionally cruel customers are rare. Very supportive training mentors.
Cons
Even though you will start with 17 days of PTO, you receive an automatic write up for using more than 5 of them for sick leave, especially if you need to call in versus somehow prearranging being sick. Paid the same as a fresh high school graduate despite 10+ years of customer service experience. You can be reprimanded for connecting a customer to a supervisor, even at the customer's request, because employees are expected to deescalate on their own.