Not recommended for someone with disabilities or chronic illnesses - Product Support Specialist Garmin Employee Review

3.0
30 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Stable job if you complete your responsibilities decently well. Intentionally cruel customers are rare. Very supportive training mentors.

Cons

Even though you will start with 17 days of PTO, you receive an automatic write up for using more than 5 of them for sick leave, especially if you need to call in versus somehow prearranging being sick. Paid the same as a fresh high school graduate despite 10+ years of customer service experience. You can be reprimanded for connecting a customer to a supervisor, even at the customer's request, because employees are expected to deescalate on their own.

Explore other reviews about Garmin

5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

People are great, work balance is fair and fulfilling

Cons

Not the flashiest benefits like some tech companies have

3.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and work life balance. It's a good culture and I've never worked at a place where your immediate peers are this helpful and pleasant to work with, even across teams and offices. If you want to just come in and do just what is required for your job and go home with the knowledge you have a stable job, this is the perfect place to work. I'd only recommend working here if you just want a job, but don't care about a career.

Cons

There is poor career advancement, especially if you aren't male. Leadership does not care about leading people. The RTO has made working here less appealing. The excuse that you can't collaborate unless you are in the same building makes no sense when you work with people in 6 different countries. It is about control and appearances, all due to incredibly poor senior leadership strategies. The pay is also low and so is the quality of the software you work on. Leadership likes to talk quality, but they like fast and cheap. They will not support you in actual software quality nor implement changes to improve it. The same issues happen over and over without improvement.

10
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