Losing its customer focus - Anonymous employee Gartner Employee Review

1.0
11 Jul 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Intellectually stimulating, many great and interesting colleagues

Cons

Has become obsessed with metrics (beyond sales), and in its attempt to scale its business, it is losing its focus on delivering quality service to customers. Management no longer trusts its own staff.

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5.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people, great leadership, great products

Cons

Negative colleagues impact business outcomes

2.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Great health benefits and salary - A few great colleagues - Talk a lot about inclusion but this has slowly been falling to the wayside - I have been struggling the write this for some time as I wish there were more positive things to say

Cons

- Leadership that does not see anyone or anything but themselves - The company has been imploding for a while lying to the public and the street - Killing off the research model has been the final decision that has made many decide to look elsewhere (including me) - Lay off after lay off has created a culture of fear

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