Toxic Culture & Bad Managers - Customer Success Manager Gartner Employee Review

2.0
4 Jun 2021
Recommend
CEO approval
Business outlook

Pros

Brilliant minds to work with in Research & Services. People who are intrinsically motivated to help their clients succeed.

Cons

Micro-management with zero focus on employee success and wellbeing. Always droning about the numbers. HR is an employer HR not a people HR. Surprised they keep getting listed as top places to work. There's no listing of corporate values anywhere. Bullying and narcissistic behaviours are tolerated and in fact, encouraged as long as the metrics are good. Very limited opportunity for career growth in services unless you aim to move to another head office outside of Aus. Some of the analysts are so overworked that they lash out on services & support. HR & Recruiters will over-promise and not deliver. Also, in services, don't expect market rates (compensation).

Explore other reviews about Gartner

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Opportunity for quick growth, great work/life balance.

Cons

You are competing with hundreds of other new grads for the same promotion.

3.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Terrific coworkers. Nearly everyone at the company is pleasant, professional, and willing to help you even if you’ve never met them before. Hybrid work environment. People generally seem to care about you on an individual level. One of the best corporations I’ve worked for.

Cons

Gartner is not in a great place right now. The business model requires changes and Wall Street analysts have tremendous doubts about the corporate liability in the era of AI. Stock has fallen in half over the past two years. Massive layoffs across the company. Doubt the stability is there for any kind of medium term or long-term career. Below market compensation, offset by pros above when they exist.

5
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