Would not recommend a CSM job at Gartner - Client Success Manager Gartner Employee Review

2.0
23 Aug 2023
Recommend
CEO approval
Business outlook

Pros

- The compensation is very appealing, above average salary in Barcelona, Spain - The benefits package is also very competitive, amongst the best I have seen in Spain - Flexibility of work, can choose between fully remote, office or hybrid - Very new and modern office, located right in the center of Barcelona

Cons

- The culture is poisonous, at least in the Services Organisation (GBS). All due to the leadership team. There are no leaders, just self-centered and arrogant micromanagers. Complete lack of emotional intelligence and empathy. VPs are too disconnected from the day-to-day and their employees, leaving full control and power to unskilled directors and team managers, who only care about pushing numbers at the cost of their team´s mental health and wellbeing. - Completely unhelpful HR support, located in the US for Spanish employees. Centered completely around not being sued as opposed to doing what is fair and right for the employee. No exit interview provided unless requested and chased numerous times. No interest in hearing employees´ feedback and concerns.

Explore other reviews about Gartner

5.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people, great leadership, great products

Cons

Negative colleagues impact business outcomes

2.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Great health benefits and salary - A few great colleagues - Talk a lot about inclusion but this has slowly been falling to the wayside - I have been struggling the write this for some time as I wish there were more positive things to say

Cons

- Leadership that does not see anyone or anything but themselves - The company has been imploding for a while lying to the public and the street - Killing off the research model has been the final decision that has made many decide to look elsewhere (including me) - Lay off after lay off has created a culture of fear

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