Great starter employer but not for life - Customer Support GoCardless Employee Review

3.0
28 Mar 2025
Recommend
CEO approval
Business outlook

Pros

- Great team and people - Great starter work to learn into Support and KYC

Cons

- Salary review does not make sense - Expense cuts & unfair salary review results in high employee turnover - On-interview provided information might not match reality

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GoCardless Response
1y
Thank you for sharing your feedback. We appreciate you highlighting the great team and people, and the value of GoCardless as a place to learn and grow within Support and KYC. We also acknowledge your concerns regarding salary reviews and budget, as well as the alignment of information provided during the interview process with the reality of the role. We understand the importance of fair compensation, and a transparent and consistent employee experience. We take your feedback seriously and are committed to using it to improve.

Explore other reviews about GoCardless

5.0
18 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Culture is 11/10 and they really care about your mental health.

Cons

Can't think of any cons

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GoCardless Response
1y
Thank you for sharing your feedback. We’re thrilled to hear that your experience at GoCardless has been so positive and that you rate our culture so highly. It’s great to know that you feel supported in terms of mental health and well-being. We believe that a strong, caring culture is essential for productivity and employee satisfaction. If there’s anything you’d like to share about how we can keep enhancing our workplace or any ideas you have, please don’t hesitate to let our People team know. Thanks again for being a part of our team!
3.0
2 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Everyone is really kind and helpful. People stay for the company culture.

Cons

Absolutely no upward mobility. No promotions or raises. The company is in a tough spot financially. It's very sellable but customer retention and growth is a major problem and no one has the answers to solve for it.

1
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GoCardless Response
10mo
Thank you for your candid feedback and for your years with GoCardless. We're truly glad to hear that you experienced a kind and helpful culture, and that our team environment was a highlight during your time with us. We understand your concerns regarding career progression and the challenges faced by our US team. We also recognise the importance of seamless cross-geo support and are continually striving to improve our operational efficiency to better empower our sales teams worldwide. We wish you all the best in your future endeavours.
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