Sinking Fast - Customer Service Hibu Employee Review

1.0
1 Nov 2011
Recommend
CEO approval
Business outlook

Pros

Competitive pay, agreeable hours, minimum experience required. Location is easy to reach and ample parking for both corporate and sales personnel.

Cons

Communication is embarrassingly bad to the point where a new product or can be active for months at a time before any knowledge is communicated to the employees. Additionally, everything there runs on a purely hierarchical structure. If a sales representative has an issue with you and escalates it up to a VP-Sales level, regardless of your history or presence of evidence, you will be reprimanded for it. Their eye on the future is now a retrospective glance, which should have been implemented ten years ago to be able to keep pace in the advertising industry. The Human Resources department offers no solutions to issues nor questions raised by corporate employees. If you assume a role in Customer Service at this company, you should plan on being a punching bag for internal and external customers, and will be reprimanded if you attempt to vent to your deskmate. All in all, there are a number of areas for improvement at this company.

Explore other reviews about Hibu

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Amazing culture. Tight knit family. Be your own boss.

Cons

Trouble getting website adjustments done properly.

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Hibu Response
4w
We love to see that your team is a tight-knit one, and we understand there are areas where we can improve. We would appreciate your input on how we can do better. Please call our HR department at 855-447-4428.
2.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

autonomy, product is seemingly good

Cons

Overall a terrible sales org, commission structure is nonsense and very low percent of reps are on the high tier, including reps that are top performers being on the mid or low tier commission. You are responsible for prospecting, closing, and account management so job gets harder the longer you are there. Force you into long meetings so the VP can show everyone Christopher Voss masterclass videos that are irrelevant. Sales contests where the reward is literally 5 dollars. Training is completely disconnected from how the job actually is, even down to the tech stack they teach you. Sales planning does nothing and does not provide any new leads or any sales tools that work. They do not even have a list of discovery questions to provide you. No one uses any of their provided tech stack you just have to figure out your own processes with no support. Very low base salary which they will lower if you get put on PIP. Extremely unstructured PIP program with no concrete numbers or explanation for how to get off of PIP. Extreme favoritism at the managerial level.

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