The management is horrible, the department is ran by people who do not know the process or the systems. So when new things roll out it makes it harder on the employees. The amount of work does not match the pay at all!!! They want quality but with all the work we had it was impossible and unrealistic. Its draining and the environment is depressing. It is not worth it. No one in management has a backbone and instead of fixing the problems (which are very simple) they tip toe around it and because of the morale of the department is at an all time low. No one is happy and they try to tell everyone to be positive, but there is nothing to look forward too.