Horrible treatment and management. Great customer service development. - Guest Service Agent Hilton Employee Review

1.0
26 May 2017
Recommend
CEO approval
Business outlook

Pros

Great way to develop customer service skills. The interaction you get with every guest is very personal so over time it will improve your communication skills.

Cons

Horrible management. Too many politics for a small 4 star hotel. Unfair treatment for newcomers and the upper levels are biased to employees with higher seniority. I can understand if those with seniority have more leeway in certain things, however, it shouldn't be in everything. For example, when it came to scheduling and taking long breaks, employees that stayed longer were allowed to have their requests fulfilled. But if you are not there for long enough, even if you are the same title, you can't even request an early leave because you are feeling unwell (even with a doctor's note provided next day). Instead you will get interrogated like no tomorrow. Unbelievable. If you don't mind being mistreated like a tool, then feel free to work here.

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Hilton Response
9y
Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.

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