Great Culture - HRCC Customer Service Representative Hilton Employee Review

The pay is not in line with what a Customer Service rep should be making which is why I left the company for one that does pay what a rep should be earning. Building Your Schedule is a disaster. System freezes up, you will miss out on the hours you want. Work Life Balance is not flexible due to the issues with Building Your Schedule. Systems experience way too many outages leaving a negative experience for your customer you are on the line with and you can't help them because of that.