Don't Work for Hilton - Human Resource Manager Hilton Employee Review

1.0
16 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Hotel Discounts was the only viable benefit

Cons

They vouch for having more PTO than any company. Newsflash you do not get paid holidays. Or a promise to have them off. You have to request them. I worked in an administrative office. I had to use a PTO day to have the fourth of July off!!! I have never heard of such a thing. Toxic, overwork and underpay culture across all brands. I have worked for 3 hotel companies. This was by far THE WORST. The win best place to work because they strategically pick people to do the survey that either doesn't speak English and don't even understand the questions so the managers answer the questions for them or people they know will say great things. Out of every job and company I have worked for in the 15 years I have been in the workforce, this was the worst. I would never go back.

Explore other reviews about Hilton

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Super friendly, flexible hours, good management

Cons

On your feet for hours, miscellaneous tasks at times

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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