Customer Support - Anonymous employee HubSpot Employee Review
5.0
19 Feb 2018
Anonymous employee
Current employee
Recommend
CEO approval
Business outlook
Pros
The culture is what makes HubSpot so great! And being surrounded by incredibly intelligent people who are so down to Earth at the same time!
Cons
It's a fast-paced environment, so if you're not in tune to what's going on around you, it can be easy to fall behind - more of a challenge than a con.
HubSpot Response
8y
Thanks so much for writing a review and for sharing what it's like to be part of HubSpot's Support team--it's such a vital part of our organization and our customers' success, so thanks for writing this and and for helping our customers and partners succeed and thrive. Really appreciate all that you do, keep up the wonderful work! -Katie
The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.
Cons
Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves.
Salaries are a joke.
You are always in a cover yourself mode 24/7.
Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded.
Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement.
This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.