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      HubSpot

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      HubSpot reviews

      Good people, poor career advancement, No work life balance - Customer Support Specialist HubSpot Employee Review

      2.0
      9 Mar 2022
      Customer support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Good people - Good medical benefit (at least in Singapore)

      Cons

      - No work life balance (My OT hours/month exceeded 100) - Impossible to move to different role - North America centric - Managements unwilling to accept criticism (Read the reply from Katie on harsh glassdoor comments) At first I thought the salary and other benefits are pretty good, but everyone in Support (including myself) started to have some serious health problems. It's really not worth it. I almost karoshi-ed and had to take a medical leave, then the company offered only one month of paid leave, and the moment I went back, I had to work till death again. They emphasize on how the company cares about its people and all, but it's not really what's being happening. I had high expectations for the company because it was supposed to be one of the "best places to work" but I left disappointed.

      avatar
      HubSpot Response
      4y
      Sorry to hear of your experience, and of your frustration in particular with my ENPS and Glassdoor responses. I sent this review to our Global Head of Support and to our leader in JAPAC so the three of us can all align on what actionable feedback we can work on together here. For context for people reading, our ENPS survey runs once per quarter, and we share the comments with the entire organization--the idea is that Sunlight is the best disinfectant and it helps us ensure that pockets of frustration or dysfunction (either by team, geo, level, or tenure). It does mean we are looking for patterns of feedback, but that doesn't mean individuals who have different experiences should feel like their feedback isn't valid or welcomed. As I mentioned above, I'll connect with our leaders to see what we can learn from and evolve from here together. -Katie

      Explore other reviews about HubSpot

      5.0
      30 Apr 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      HubSpot is a great product especially with all the addons

      Cons

      Need better training into each hub.

      2.0
      22 May 2026
      Individual contributor
      Recommend
      CEO approval
      Business outlook

      Pros

      The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

      Cons

      Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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