Worst Time To Be At HubSpot - Customer Success Manager HubSpot Employee Review

1.0
13 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Hubspot does have a robust remote work policy and I have enjoyed working with the majority of my colleagues.

Cons

- Poor leadership and management. CEO took no responsibility for the layoffs. Co-founders of the company no where to be found during the layoffs. All the messaging around company culture is just a front. Don't believe it. Culture is gone, you're just a random number to leadership. - Metrics used to evaluate you are all over the place right now. - Lots of stress and burnout - Poor 401k match

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HubSpot Response
3y
I am really sorry to read that you haven't had a good experience and that you're disappointed in HubSpot. That said, I would push back on Yamini not taking responsibility and our co-founders being nowhere to be found (they were on the AMA and Dharmesh did Connect conversations day of as did all of our CELT team members), but understand it's been a tough/stressful time at HubSpot and there's always room for us to continue improving, thanks for the feedback on your experience. -Katie

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Cons

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2.0
22 May 2026
Recommend
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Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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