Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      HubSpot

      Engaged employer

      HubSpot reviews

      HubSpot Needs Some Work - Learning Experience Designer HubSpot Employee Review

      3.0
      13 Jul 2023
      Learning experience designer
      Recommend
      CEO approval
      Business outlook

      Pros

      A supportive environment, they truly promote work-life balance, ability to work remotely is a plus and they are making a solid effort to be a company that truly values diversity and inclusion.

      Cons

      I engaged with several managers that lacked management experience and had trouble with management skills that are absolutely necessary for employee success such as; setting expectations, giving feedback in a timely manner, listening to understand and delivering performance reviews. They are still working out developing processes and guidelines that help with consistency and making sure that all departments are treated fairly. Departments such as sales, information technology and customer service don't always get to enjoy benefits such as unlimited PTO or attending culture seminars, etc. Upper management behaved differently when interacting with employees one on one or in small groups vs. how they behave in company meetings. It was a disappointing experience to meet with men AND women in upper management and learn that they weren't as authentic and kind as they appeared to be when addressing a large group. HubSpot still has a long way to go to become the company they want to be. I hope they are willing to do the work it takes to get there.

      avatar
      HubSpot Response
      2y
      Thanks for the feedback and pushes--given that you were likely a part of our team in POPS or a related team in enablement, there's definitely some learning in here for our organization. We are investing a bunch more in manager enablement and training, so hopefully that helps that area specifically. And on project needs, I think that's more than fair for LXDs and ICs more broadly--one of our guardrails in POPS for this year is having a clear DACI for each project to help reduce the scope and inputs on projects to help with just that, so hoping that helps with part of that as well. Appreciate the feedback, and will use it to continue evolving our team and our org. -Katie

      Explore other reviews about HubSpot

      5.0
      4 May 2026
      Marketing specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance Lovely colleagues Good salary pay out

      Cons

      Disruptions of ai - Saaspocalypse How the company pivot in the next 1-2 years will be crucial

      1.0
      12 Jun 2026
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

      Cons

      The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

      2
      See reviews by: Helpful|Rating|Date|All
      Related searches: HubSpot jobs | HubSpot salaries | HubSpot benefits | HubSpot interviews
      HubSpot reviewsHubSpot Learning Experience Designer reviewsHubSpot review