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      Humana

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      Humana reviews

      Referral Specialist or Referral Intake Team - Customer Service Representative Humana Employee Review

      3.0
      29 Nov 2016
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Lots of PTO, health insurance, dental, vision. Monday through Friday hours and holidays paid.

      Cons

      The position I worked was telemarketing even though the service being offered over the phone is free. It was absolutely mind numbing doing the same thing over and over and from what I understand moving up from the position takes a couple of years although you are eligible to apply to other positions 6 months in. I chose to return to my previous employer after hitting my wall. The pay was average and it is an entry level position. Not for anyone with a personality and definitely made me an unhappy person each moment I was there.

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      5.0
      17 Jun 2026
      Associate vp
      Recommend
      CEO approval
      Business outlook

      Pros

      Making all the right moves to be a leader in 21st century health care.

      Cons

      Legacy technology and corporate structures still create friction, but improving.

      1.0
      22 Jun 2026
      Utilization review nurse
      Recommend
      CEO approval
      Business outlook

      Pros

      Working from home, that’s about it.

      Cons

      Micromanaging, forced to help team members while you’re behind on your own caseload. Denied PTO requests, no PTO all summer and no PTO until the end of January 2027 (that’s supposed supposedly when they will be done ramping up with all their new employees.) a bunch of meetings weekly that are pointless. A weekly case conference where they are forcing nurses to present a complex case in front of over 300 people on zoom. Process changes change constantly, there are no job aid or guideline that help you make a Clinical decision but you will get out of it if you do it incorrectly. Save yourself the trouble and apply somewhere else. It is not worth it.

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