Pros
Nice co-workers, good starting salary, short commute, relaxed dress code, air conditioned, free coffee, TV in most break rooms, refrigerators and ice makers in break rooms.
Cons
No raises or at best minimal raises, micro managed, consistently threatened with progressive disciplinary action with eventual loss of employment if stats not met, inadequate training, uncaring upper management and corporate culture that leaves one feeling unappreciated and replaceable, consistently adding new skill sets without adequate training, back to back calls and mandatory overtime day after without no end, lack of intensive to stay with the corporation, call center attrition rate over 85% within the first 2 years of employment...understaffed and overworked.