Wish they listened more to their front line - Credentialed Tax Expert Intuit Employee Review

I really enjoyed working with Intuit because it was a fast paced environment that pushed me to grow professionally. I appreciated the strong focus on customer experience, the support from leadership, and the opportunity I had to advance into a Tier 2 role within the same season. It strengthened my communication, problem solving, and multitasking skills while allowing me to help customers during stressful situation

One challenge for me was feeling somewhat disconnected from upper management and operations leadership at times. Most of my direct support and communication came from my team leads, who were very hands on and helpful. I tend to work best in environments where there is strong visibility and engagement from leadership across all levels.

You get paid on time. Benefits: yes but you do not have time to manage these except on your own personal time.

Micromanagement, tedious workflows, AI metrics sites that malfunction, pressure to falsify results scorecards, lack of customers' data security, lack of tactical managerial support, multiple approvals and long escalation wait queues, no resolution authority, dismissive leadership creates hostile work environment, poaching selling-parters' customers,