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      Intuit

      Engaged employer

      Intuit reviews

      Approach with caution - Service Delivery Intuit Employee Review

      1.0
      23 May 2025
      Service delivery
      Recommend
      CEO approval
      Business outlook

      Pros

      It used to be a great place to work supportive, fair, and full of opportunity. Well compensated.

      Cons

      Every 6 months, staff are ranked and a portion is cut regardless of actual performance. Even top performers aren’t safe. One mistake can cost you your job. Work-life balance is a myth. You’re expected to be always on, and speaking up puts a target on your back. Survey periods come with gifts and culture pushes but it’s all for show.

      avatar
      Intuit Response
      1y
      Thank you for your honest feedback. We’re sorry to hear about your experience. We take your concerns seriously—particularly around performance management, work-life balance, and the authenticity of our culture efforts. We’re actively working to ensure our culture is reflected in everyday actions, not just during survey periods or campaigns. Your input is important and helps us continue to evolve in ways that better support our people. We’ll be sharing your review with our People Experiences team and invite you to also add it via HR Connect. We appreciate you taking the time to leave a review and for the 4 years you’ve contributed to our mission of helping power prosperity for our customers.

      Explore other reviews about Intuit

      5.0
      27 Jun 2026
      Administrative assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to work now

      Cons

      none that I can think of

      3.0
      13 Jun 2026
      Service and support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

      Cons

      They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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