Pros
Benefits are GREAT if you were hired directly. Great job on trimming down most things on the pump t/s guide.
Cons
Have too many supervisors from the outside(helpline dept) who don't know the product or how to help you meet your stats. Company expects us to meet certain metrics and still maintain a certain quality range. Company no longer cares about the customers and more about meeting numbers. Have to work most holidays and now they are starting to MICRO-MANAGE too much. Certain supervisors talk too much how they hate the company and how their bosses suck. Morale in the helpline is at all time low. Now, if you don't meet quality metrics you will be booted out the door. Also, people coming into the company now have to wait at least year before they are converted over which creates a lot of resentment. Most of the contractors I know are already looking elsewhere and don't feel valued by the company. Pay could be a lot better for what they are expecting us to do!