Pros
Sick leave benefits they offer a decent amount of hours (100) that you can use for yourself or immediate family members when needed Medical/Dental are decent with little out of pocket costs
Cons
Recruiting team blatantly lied about some of the benefits and increases that would be available Poor pay with zero performance raises (even if you go above and beyond) they will tell you some BS that the department as a whole is down in numbers No training that will help you do your job better or understand the products...they will lie and tell you they will set you up with some extension training but never do its either sink or swim Very little advancement or progress to move up in the company I firmly believe there is some type of favoritism or discrimination against employees as you do not see many or anyone from the Hospitality support teams get promoted Not enough staffing or resources almost every employee in Support department is overworked and stressed because each person has a high number of support cases. On top of that they expect you to take high volume of incoming calls and high priority cases. Its impossible to keep up or do your job effectively and all hospitality customers are frustrated and angry because there's no one to provide support on their issues or even know how to fix them. Zero management and disorganized in every shape there's no way to even begin to start on how bad the upper management teams are. No one cares about hospitality support department and I believe executives thinks its a waste of money. Stay far far far far away from Oracle Hospitality Support (unless you want a mindless job with no direction)