Great coworkers, bad upper management - Anonymous employee PetSmart Employee Review

3.0
2 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Most coworkers were amazing, a lot of teamwork, mostly flexible schedule, room for growth in different aspects. Definitely a good starting out job to teach responsibility, learn about animals, and taking care of them.

Cons

New change in management chain meant losing good managers to fit their new order, or some had to step down and take massive pay cuts. The store manager i personally had was a not so great person who mainly stayed in the office for 75% of his shift, would take his hour long lunch late, then would leave any hour early for no reason. If we had to cut hours, he would leave or just not show up despite being salaried. Even other managers agreed that it made no sense for him to do so. Once they changed our management layout, 95% of employees became unhappy to the point that regular customers could sense the difference. Also, unless you're a dog groomer or manager, there's no full time (at least in a microstore), so no benefits like health insurance, 401k, or any other similar, which makes no sense seeing how big of a corporation they are. The insurance they do offer for full time employees is absolute garbage and super expensive from what I've been told by the ones who qualify for it. Lastly, this has nothing to do with the store personally, but the pet supplier: ENOUGH GUINEA PIGS!! Control how many are being bred verses what you're giving the store! I watched so many guinea pigs basically become free since they were at the store for so long, it was heartbreaking.

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
13h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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