PetSmart Reviews

3.1

37% would recommend to a friend

(10,778 total reviews)
avatar

Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

11K reviews
4.0
17 Apr 2016

Part time hourly cashier

Recommend
CEO approval
Business outlook

Pros

If you love animals, this is the place to work. Always something cute, fluffy, or exotic walking through the door. You may see a baby kangaroo, a snake, a lizard, or even a pig walking around. And you'll come to know the regular customers and their pets by name.

Cons

It can get very loud at times in the store, especially on weekends when it's so busy, you have rescue animals up for adoption, dog training, and just utter chaos at times. Throw in a bunch of kids (and sometimes adults) playing with the squeaky dog toys, and throwing the dog frisbees and balls around and it's the perfect combination for a major headache! And, a lot of times the pet parents don't avail themselves of our oops stations and leave us with "surprises" throughout the store.

3.0
23 May 2022

Love the job. Not the company

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work dynamic. Amazing associates. Get to help pets through educating their owners

Cons

Corporate greed. Raising prices and cutting hours.

4.0
6 Sept 2022

Pet Smart

Recommend
CEO approval
Business outlook

Pros

Fun to work at lots

Cons

Messy, dirty, loud, busy and annoying

Viewing 1 - 3 of 10,778 Reviews

Glassdoor has 11,041 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.