Rewarding work with clients and pets, but increasing expectations with reduced support - Pet Stylist (DOG GROOMER) PetSmart Employee Review

4.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Working as a dog groomer provides the opportunity to build strong relationships with both clients and their pets, which can make the work feel meaningful and rewarding. Many clients develop long-term trust with their groomers, creating a loyal customer base and a sense of community. The salon environment can also foster supportive coworker relationships, where team members help each other manage busy schedules and challenging grooming situations. Commission-based pay allows motivated groomers to increase their earnings through productivity, and the role offers valuable hands-on experience for those looking to grow in the grooming industry.

Cons

Policies and operational expectations can sometimes make it difficult to work efficiently in the salon. Communication around new rules or workflow changes could be more supportive and collaborative. Groomers are primarily commission-based, but additional responsibilities — such as cashier duties and other non-grooming tasks — have been added without additional compensation. At the same time, employee hours have been reduced while productivity expectations remain the same as when the salon was fully staffed. This can create added pressure on the team and impact morale.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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