Poor training, high turnover, store leadership and admin/ corporate disconnect, mishandling of animals
PetSmart Response
3w
Hi there! We’re glad to hear there are parts of #LifeAtPetSmart you enjoy, and we appreciate you sharing your concerns. Creating a safe and supportive environment for associates is important to us. If you’d like to connect directly with our team, our anonymous CareSmart line is always available at 1-800-738-4693.
Explore other reviews about PetSmart
5.0
5 Jun 2026
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
Very good relationship with colleague
Cons
Not very flexible on work times
PetSmart Response
4d
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
14 Jun 2026
Anonymous employee
Current employee
Recommend
CEO approval
Business outlook
Pros
15% off whole store
50% proprietary brands
Petting animals
Friendly customers
Almost never declines requested days off
Cons
Must have min one weekend day available
No room for growth very hard to become full time
Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable
Coworkers with seniority have “better” shifts
Scrubbing tanks may have you armpit deep
They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days