fun work not enough pay - Lead Cashier PetSmart Employee Review

3.0
30 Jul 2011
Recommend
CEO approval
Business outlook

Pros

love my customers and their pets especially my regulars who look for me coworkers are great my petcare manager is awesome so is my support manager

Cons

lets see we have changed management team three times in three yrs pay is not worth the job expected to be done with hours cut and not enough people no room for advancement lots of favoritisms among the managers .managers are not as customer friendly or employee friendly

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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