Disappointed - Pet Care Specialist PetSmart Employee Review

1.0
5 Jan 2012
Recommend
CEO approval
Business outlook

Pros

It was nice getting to work with animals.

Cons

The management have no clue as to how to treat an employee who is 'bellow' them. You are made to feel discouraged, belittled and meaningless. Also, don't expect to get a pay raise. Don't even ask because you won't get it. I was made to feel like I didn't matter and I never did anything right. I felt that any time I tried to go above and beyond or do something positive it was never good enough, much less even recognized by management. Overall, I would not repeat the experience. There is a severe lack of employee-employer positive relationships. The store, schedule, duties, etc. are lacking in coordination, order and just ultimately lacking in any orginization what so ever.

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
8h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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