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      PetSmart

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      PetSmart reviews

      It All Depends - Pet Care Associate PetSmart Employee Review

      4.0
      24 Apr 2017
      Pet care associate
      Recommend
      CEO approval
      Business outlook

      Pros

      If you like animals and educating people on how to properly care for them, you'll like this job. You get to see dogs and puppies all day, and if you work in pet care you get to be responsible for caring for the small animals. My favorite thing to do was to get fish for people. If you work with a good mix of people and enjoy being with your coworkers, the job can be a lot of fun.

      Cons

      If you have a crappy manager, the job will not be as fun because you get to deal with someone who isn't helpful and schedules you all wrong. Also, since it's retail, you get all that customer b.s. too.

      Explore other reviews about PetSmart

      5.0
      4 May 2026
      Cashier
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      27 Jun 2026
      Experience leader
      Recommend
      CEO approval
      Business outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      12h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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