District Leader - District Leader PetSmart Employee Review

2.0
10 Sept 2017
Recommend
CEO approval
Business outlook

Pros

Fast paced, growing organization. Loyal, tenured teams within the store environments. Making the right changes to stay relevant. Fun, challenging industry.

Cons

Upper level leadership lacks transparency and a strategic approach to the business. Decisions made are often rolled out based on emotions with limited data to support. This has created continuously changing direction that is often not sustained for any length of time. Difficult geographies in districts create challenges to work life balance. Demanding schedules (including 6 day work weeks as part of a mandated schedule) in a micro managed culture that focus on quantity of visits as opposed to quality of visits for field leadership. Company culture does not value people - minimal focus on recognition, development, growth, teaching or training.

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
7h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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