Humiliating and Degrading - Salon Manager PetSmart Employee Review

2.0
27 Sept 2012
Recommend
CEO approval
Business outlook

Pros

Good work related growth opportunities, commissions are good, especially if your a manager. Good insurance.

Cons

As a salon manager I experienced mind games, gossip about me, and absolutely no support from the Store Manager or the OPs manager. After 24 yrs of grooming dogs I found that my experience was not wanted. I left feeling degraded.

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
8h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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