Lack of Diversity - Anonymous employee PetSmart Employee Review

3.0
4 Apr 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Perks and Benefits are very good, there's a lot of fun events and animals everywhere!

Cons

No diversity in the HR department or the senior leadership team. I think there's 1 minority in both HR and Executive level. In recruiting if you have no diversity you may not see diverse hires, and interns.

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5.0
4 May 2026
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Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
11h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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