Can be a wonderful and fun place to work but it's not for everyone. - Pet Groomer PetSmart Employee Review

3.0
5 Oct 2012
Recommend
CEO approval
Business outlook

Pros

High safety and animal care standards, open door policy between managers and associates, great benefits for full time associates, and significant amount of promotion opportunities.

Cons

It is a corporation so some policies can be a nuisance, generally the grooming salon is mostly female employees so drama varies between locations, almost all positions for associates are part time.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
9h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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