great - Anonymous employee PetSmart Employee Review

4.0
2 Jul 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's a really fun job and hard work. Working with dogs is great. The team is awesome.

Cons

More hours would be nice

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PetSmart Response
8y
Thank you for leaving a review! We appreciate you taking the time! Wonderful to hear how much you enjoy your fellow associates and working with pets each day. We're glad you find the work rewarding. Thank you, again!

Explore other reviews about PetSmart

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
4d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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