About Average. - Pet Stylist PetSmart Employee Review

4.0
26 Dec 2012
Recommend
CEO approval
Business outlook

Pros

If you're working as a PetStylist, you can make a LOT of money--as long as you're in a busy store. Stylists work on commission, so the more dogs you get each day, the more money you can make. The salon is also generally its own isolated little bubble, so you don't really get involved with the rest of the store. As far as benefits go, medical was probably about average for retail, but I really liked my vision and dental plans.

Cons

It really came down to management in my store. The store manager spent most of her time out front smoking, and several of the other managers were catty and back-stabbing. That alone is enough to make the work environment undesirable. The biggest overall problem is that the company is concerned with Quantity over Quality. They expect you to be able to groom at least 6 dogs right off the bat, and if you're a "Power Groomer" then you can do 8 a day (yet still have time to take your lunch breaks, because they'll really hound you if you miss those). As far as pay goes, unless you're a groomer, prepare to be paid about minimum wage.

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
9h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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