One of the most stressful, miserable, corporate jobs I've ever had. - Developer PetSmart Employee Review

1.0
1 Nov 2018
Recommend
CEO approval
Business outlook

Pros

- The pay is good, but you will work overtime and slave away, taking away time from your family and outside life. - Benefits are good, and vacation is offered, but when you try to take it, they get upset. What's the point of a lot of vacation when you can't ever take it. Or if you take it, it's held against you? - Casual dress - Can bring pets to work

Cons

- Complete and utter micro-managers at its' best. They watch by minutes how long your breaks/lunches/schedules are at even though your work is complete and you're putting in the hours. Their motto is that they don't care about the hours, they just "want you to get the work done", aka you will not have an outside life outside of work. - Total Devil Wears Prada meets Mean Girls. People and Management are cut-throat and only care to impress their sups and directors so they can move up in ranking. People step on each other and throw each other under the bus to get ahead. That is the culture and moral of this place. People live in fear of losing their jobs. People are cold here, they act like they're interested in you personally, but they just care about themselves and how to get ahead. It is a rotating door and people are getting fired left and right. - There is SO MUCH constant change, they will keep saying that you need to embrace change, but HUGE changes and re-organizations keep happening every other day, there is no way to keep up with it at all. - No training or help for new employees. They are expected to know anything and everything, and if you don't, you are fired. They don't even allow you to get your things, they just show you the door and ship your things to you. - Employees are not valued at all, their opinions and ideas don't matter, and if they make a mistake, they get talked to and fired immediately. There is no room for error except for those in upper management. - Favoritism runs rampant. One person can make errors, come in late, take time off, work from home if the boss likes you. And the same person with the same title, time of employment is equal, except they are a woman, and make a mistake, it's looked down upon and they get fired for doing the exact same thing.

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PetSmart Response
7y
I'm sorry to hear this was your experience. I can assure you this does not align with our values or culture. Please contact the CareSmart line at 1-800-738-4693 so we can understand more and address. Thank you, again.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
11h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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