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      PetSmart

      Engaged employer

      PetSmart reviews

      Not what it used to be. Lots of stress but could vary by your district. - Store Manager PetSmart Employee Review

      1.0
      11 May 2019
      Store manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is pretty good for retail managers.

      Cons

      Bully District manager that makes job threats and calls salons liars. Pressure to perform is immense. We all have to perform at our jobs thats one thing but contant threats is another. For example store managers (according to our DM) will automatically lose their jobs if you fail an internal audit which is a one day snapshot of your store. Just not a comforting feeling and doesnt provide a culture of trust.

      avatar
      PetSmart Response
      7y
      Thank you for your review! We're sorry to hear this has been your experience. We'd like to understand more so that we can address. Please contact the CareSmart line at 1-800-738-4693. Thank you , again, for your time.

      Explore other reviews about PetSmart

      5.0
      4 May 2026
      Cashier
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      27 Jun 2026
      Experience leader
      Recommend
      CEO approval
      Business outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      9h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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