WOOOOOF - Corporate HQ Employee PetSmart Employee Review

1.0
19 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Bring your pets to work, good discounts and sometimes free merchandise samples.

Cons

Woooof. Where do I start? This is the most toxic environment I have ever worked in. Rampant favoritism, sexism, and backstabbing. I have never been in so many meetings where someone was so quick to throw another person or team under the bus. Asking "why" and questioning someone of a higher 'status' than you is strongly discouraged. If you don't 'shut up and do the work,' you'll be accused of not being a 'team-player'. Speaking of teams, my team had a 75% turnover in just one year. If that doesn't speak to the wide-spread toxicity of this place I don't know what does. One of the most traumatic aspects of my tenure was how my department director *repeatedly* went behind my manager's back and threatened to fire me for things I didn't even know I was doing wrong. This is not a safe space for innovation, diversity, or challenging the status-quo. Leadership just wants you to keep pumping out work, but doesn't care if it's good or not. They care more about who gets the credit than the quality of the product. My team literally showed proven research as to why we should move in a certain direction but it was quickly shot down because it wasn't a certain Director's "idea." Unfortunately the C-Suite and VPs are woefully under-qualified for modernizing a retail business, and some of them even admitted to not being "tech people" even though they were overseeing the tech department. I'll never forget how at the beginning of the COVID lock-down we were supposed to have our regularly-scheduled company Town Hall, and leadership just cancelled it. A huge missed opportunity to reassure colleagues at such an uncertain time and answer questions. It honestly felt like they were hiding from their employees. I reported multiple things to HR on several different occasions, and at first they acted like they cared, but there was no change or follow-up. When I pushed for change, I was gaslit and told my perception of events was inaccurate. Leaving this company was the best decision I've ever made.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
7h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
See reviews by: Helpful|Rating|Date|All