Caring leadership committed to a - Operations Manager PetSmart Employee Review

4.0
21 May 2014
Recommend
CEO approval
Business outlook

Pros

The "Pro-Associate Philosophy" is a fundamental part of the way management interacts with associates, and a constitutionally positive and progressive work environment is the result. Strong benefits package for full-time associates including PTO, insurance at quite competitive rates, a stock option, 401(k) with matching, tuition reimbursement, and on and on. Promotes aggressively from within. Relatively quick course-correction for such a large corporation when dealt constructive feedback by outside parties or their own ranks.

Cons

Corporate factions do not act as if unified. Labor, Marketing, Supply Chain, and HR seem to have no grasp on what it takes to execute what they ask. It's not uncommon to see Labor saving the company money by ruthlessly slashing payroll, while Marketing aims to drive profit by punching up promotions that require huge manpower. Pay for management is well below that of other companies with similar or lesser requirements for their leadership, although the positive work environment in some ways makes this less of a glaring drawback.

Explore other reviews about PetSmart

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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