Poor working conditions at best - CORE Associate PetSmart Employee Review

1.0
1 Aug 2014
Recommend
CEO approval
Business outlook

Pros

Developing close relationships with people of similar interests/backgrounds. Paid slightly above minimum wage. There is truly very little benefit to working at a PetSmart location.

Cons

Overall poor management: poor middle-management on multiple levels that reduces productivity, conflicting directions from said poor middle-management, complete lack of respect towards employees and even managers at lower levels than store manager level, accomplishing insurmountable feats daily (hourly) even without taking your legally obligated 15 minute break Horrible flexibility: no one respects your availability and only expects you to perform at peak levels with no rewards/benefits This location is absolutely atrocious and if you are considering employment at the Pickering location, I strongly suggest looking elsewhere.

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
11h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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