AWFUL. - SSG PetSmart Employee Review

1.0
12 Sept 2014
Recommend
CEO approval
Business outlook

Pros

Bringing your pet to work

Cons

Unless you drink the Kool-Aid you are not allowed to be yourself or have your own ideas. They glamorize all the buyers and don't give credit where credit is due. The Buyer Techs do ALL the work. The buyers make WAY too much money for what they do (and they are wondering why the are in a current crisis!) There are too many hands in the cookie jar and too many people are involved in simple decisions. The HR team is the WORST possible HR team in the history of any organization. There are no checks and balances and they are the worst offenders of "doing the right thing." I would never look to HR for any sort of guidance. They create postions for the most onscure jobs but can't pay the people who actually do a real job more money

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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