Pros
Petsmart has a great philosophy set in place that aims to delight customers and add a sense of genuine care. Everything they have in place really makes you want to be open and approach every customer with a smile...
Cons
...but depending on the store and the managers can be executed VERY poorly. Associates are asked to do a lot, sometimes with very little time and manpower to do it. Managers are completely overworked and asked to do more then they are capable of doing most times. Even though petsmart philosophy is caring for the customer and pets, managers are in a constant conversation about sell, sell and SELL. Training this, and percents that. It's never ending and no amount of hard work ever seems to make a dent. I came from a store with a hotel. I worked as a manager and the amount of work, policies and overall structure makes your day to day a roller coaster. This is fine once in awhile because nothing is perfect, but to do it everyday for years is way to taxing. The store managers are never involved in the hotel and never had any idea what even goes on in there even when told. The store manager would always hold ever manager to some giant level of excellence that felt unachievable, because if another manager is not doing their job YOU are expected to do it because you are a manager which contradicts everything. The turnover ratio was terrible and took forever to ever hire replacements. When taking care of 50, 60, 100+ pets in a hotel there needs to be more then just a handful of associates. This adds to a high level of frustration with people who actually care about taking great care of pets. This is just a very quick sum up of my 6 1/2 years there (most as a manager). In my store it was always talk about the people and pets and genuine care, but higher up management still kept the normal retail numbers mentality making the position very unenjoyable .
