Not what it used to be - Pet Care Manager PetSmart Employee Review

3.0
18 Jul 2015
Recommend
CEO approval
Business outlook

Pros

Working with pets and pet parents.

Cons

Lack of availability of employees. Many times there's one cashier, one petcare person and one manager. That manager has to be customer service, backup cashier, backup petcare, answere phones.... The list goes on. Very stressful. The higher ups are too concerned about making customers happy and the scores than they are making the employees happy. Happy employees will in turn make happy customers.

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5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
4d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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