Reasonable pay for a part-time job (close to $9/hr), great management, a lot of room for learning! - Anonymous employee PetSmart Employee Review

5.0
11 Apr 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great pay for a part-time job, close to $9/hr. Great management Great policies Inter-working with all departments Opening in Pet Care is like feeding time at a mini-zoo. Getting to know customers and their pets on a personal level makes their shopping (and your working) experience MUCH easier, and fun! Pets come first! Pet Parent's questions and understanding of problems that are occurring in their fish tanks, or training new puppies, or how to keep reptiles are always important. It feels great to, for example, help someone out who had been previously killing all their fish because of a silly mistake (cleaning the aquarium entirely for water changes- very common).

Cons

Dealing with death. It happens, you have to get used to it. Mostly fish and crickets, than anything else. Opening in Pet Care is like feeding time at a mini-zoo. - Also sometimes a Con. Refilling hay-balls for both guinea pigs AND birds. Guineas constantly go through it, and birds will pull most of it out onto the bottom of their cage! Dealing with costumers who think adding 20 fish to a brand new 10 gallon tank all at once is a good idea, even if you warn them, they can still be persistent (and sometimes condescending).

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
1w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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