10 out of 10 Don't Recommend - Overnight Hotel Associate PetSmart Employee Review

3.0
25 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Full time 4 days a week

Cons

Full time 4 days a week. The job requires you to be locked in the store overnight. The shifts are 10 hours long. This desperately needs to be a 2 person position as the duties you are required to do are numerous. If you're at a hotel that only has a few customers, it would be fine. But, to be at one that has roughly 100 + dogs per day and averages 20 to 35 per night, it's just too much for one person!

Explore other reviews about PetSmart

5.0
15 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The pay was decent and you got tips occasionally the discounts were awesome especially if you own a dog. Training was thorough.

Cons

There was a bunch of high school drama amongst adults

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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