A good entry level position - Customer Services Representative RBC Employee Review

4.0
2 Jun 2012
Recommend
CEO approval
Business outlook

Pros

Excellent training program (although I have heard they cut back on this recently) A higher range competitive wage & benefits with regards to CSRs/Tellers in the banking industry. A young, enjoyable team to work with (depends on area, but usually the workbase when I was there was young, and the culture evolved from there). Gives great experience with regards to problem resolution situations and general interaction professionally with the public, generally good support and development from your managers (although YMMV once again).

Cons

Little room to move up; it was difficult to apply for better positions as the competition was fierce, and people didn't tend to leave (Account Managers). Wage growth potential wasn't great. Seen cuts to benefits programs.

Explore other reviews about RBC

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Opportunities to work on enterprise-scale systems with modern tooling and automation initiatives. Excellent collaboration between infrastructure and incident management teams; vendor coordination is efficient. Competitive compensation and benefits package, including solid health coverage and retirement matching.

Cons

Workload spikes during major incidents can challenge work-life balance, especially when on-call.

3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Stable work life balance. The culture is really great, very easy to work with complex management and managers. Willing to help you grow and learn with clients

Cons

Not a lot of room for growth unless you come in the door with that expectation. It can be very easy to get stuck in this role as your pay slowly increases and the job title mostly stays the same. Associate promotions and raises are rarely given and take a lot of coercion to get.

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