Run for your life! - Sales Rakuten Employee Review

To Whom It May Concern: Thank you for the feedback. We value the five years of service you have given to the company and encourage you to share your concerns to your manager, department head, and the HR team. Thank you also for highlighting the company's positives, especially our health/insurance plans. We appreciate the concerns you have listed but also wanted to address some incorrect information you have shared. On parental leave plans, while some of our subsidiaries in the US have had different parental leave plans in the past, all have had a leave policy that extended beyond 10 days. In order to raise our game significantly on this front, to support working families and become more competitive here in the market, this year we centralized company policies to extend parental leave for many of Rakuten’s U.S. companies to four months of paid maternity leave. Because we support our employees in this very important and joyous life event and want our employees to take the time away from work to spend quality time with their newborn, we extended the same four months paid leave to fathers and domestic partners in participating companies as well. Respect for our employees, customers, partners, and host countries is in our DNA. Our support for our employees extends to offering competitive compensation packages for all full-time employees. Two of our principles of success are to be "Passionately Professional" and to "Maximize customer satisfaction." We would not be a profitable company, ranked among the largest e-commerce companies in the world, without the dedication and loyalty of our employees. Rakuten fully embraces and respects the work ethic and innovation of the American worker. This is also why we purchased the San Mateo office buildings that house our US regional headquarters this year – we’re committed to succeeding in the U.S. with the best of American and global talent. Should any employee not feel respected, they should notify their manager, department head, or HR and we will address this immediately. Lastly, it might not be an enormous perk but snacks are available on all floors near rest area and the drinks are available in the kitchen. We hope you are able to enjoy these items. We are conscious that market conditions are changing and we want to be an ideal employer in this market. To that end, we will continue to review plans on an annual basis and will work to improve and advance, another key Rakuten principle. Thank you