Intense culture, little reward, confused offering... - Anonymous employee Rakuten Employee Review

1.0
28 Jul 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They feed you once a week or so, like a pizza or something. They have parties fairly often, but that's only applicable to those who like to drink loads.

Cons

Rakuten Marketing is basically a collection of small businesses merged into one. This hasn't been done well at all. We're expected to learn so much, from so many different angels, covering the entire business. Management is uninspired, our Japanese CEO forces us to listen to his thoughts every week for a meeting, we also have to sit through a weekly update from every business unit. The hours are long, hardly any time to actually have your hour lunch break. It's fuelled by some weird mix of Japanese/American culture, the UK is an after thought. We have to play by their rules.

Explore other reviews about Rakuten

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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