Not so hot..... - Anonymous employee Rakuten Employee Review

2.0
13 Jan 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Has a great parent company with excellent culture and values, and with great projects as they are aiming at making their presence felt in the US.

Cons

Rakuten Marketing is the umbrella of several acquired US marketing companies and they are struggling in adapting to the culture and values of their parent company. Operational wise, my team was stuck in the past with obsolete processes and they kept inefficient people in the teams and even promoted them. Still very much to learn on having the right person in the right place or role. Leadership is inexperienced in laying people off and transferring tasks to a new team, they don't spend enough time planning and they don't allocate enough resources, however, they do have the cash to hire more C-level executives for such a small company.

Explore other reviews about Rakuten

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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