Roche uses Accenture as a consulting company, and Accenture consultants are generally clueless individuals who use big words to sound fancy and spark political wars at work. Roche itself has very strict hiring guidelines, but it seems Accenture will hire anyone with a degree which really lowers Roche’s quality. Roche employees are hand picked individuals with certain personality aspects and work ethics, but because of Accenture employees being all over the place, Roche employees aren’t able to focus on what truly matters. Customer satisfaction would truly be higher without Accenture having so much of a say in how customers are handled.