Salesforce Marketing Cloud drops the ball on product, culture and it's talent. - Marketing Cloud Salesforce Employee Review

2.0
13 Dec 2013
Recommend
CEO approval
Business outlook

Pros

> Good pay - if you have the experience you can negotiate hard for your salary and come out on top if you stick to your guns. > Bonus structure (like nowhere I've ever worked before) you're pretty much guaranteed your 10% annual bonus once you don't mess up or end up on a performance improvement plan. Easy like Sunday morning. > Nice periphery benefits - health insurance, pension contribution, phone, education allowance if you wish to return to job related study > A few snacks in the office

Cons

> Marketing Cloud - the product is a disaster. They've simply gone on a shopping spree as a company purchasing Radian6, Buddy Media, Social.com and now Exact Target but still move at a snails pace to make any sort of integration or connection between the platforms. Even having one logon for all systems would be a major step forward! > Company is not 'born social' and fails miserably at creating any sort of fun, energetic or dynamic culture / environment that give Social companies the edge at attracting or retaining talent. The culture is beyond stale with literally no collaboration between colleagues/teams and zero effort from management to improve this. > Customers are never happy, but I don't blame them (perhaps with the exception of Social.com). They struggle with the products and are often mis-sold solutions, or rather sold solutions based on a vision of a product that actually doesn't exist. There is only so much 'we are working on that for the future' a customer can hear before they up and leave to a competitor that actually delivers. > If you're someone who likes to work completely alone then this is your gig, but if you appreciate engaging with others and team work, heck, if you even appreciate people lifting their heads to say hello in the morning, then this is not the place to be for you.

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5.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good environment great teammate,clear evaluation system

Cons

Continue work, there's a few opportunity to work on some innovative projects

4.0
9 Jul 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
2y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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